Ongoing post accreditation systems monitoring

We were contracted in June 2018 to undertake a review of Standards 2,3 and 4 at three homes owned and operated by a private for-profit provider in SA. The homes had been through re-accreditation audits; however, the service provider wanted an independent review of their living environment, lifestyle and care service delivery.

We undertook the following activities:

  • Consumer experience survey of greater than 20% of care recipients at one of the homes which identified specific gaps that required action in relation to care recipient lifestyle.
  • Tracer methodology was used to audit clinical and lifestyle systems and processes for a group of care recipients. This identified significant gaps in pain, continence and behaviour management.
  • A comprehensive report was provided for each home reviewed along with suggestions for improvements, resources, and education material.

By Virginia .M and Vitish .G

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