Integrated assurance for aged care

Risk, Identification, Analysis and Management

Intelligent Risk Management. Better Clinical Oversight. Improved Consumer Outcomes.

Risk Identification Analysis Management (RIAM®) is QCI Consulting’s proprietary cloud-based Software as a Service (SaaS) platform, designed specifically for residential aged care and Home Care providers to strengthen clinical governance, proactively manage consumer risks and support continuous quality improvement.

Developed by Quality Compliance and Innovations Pty Ltd (QCI Consulting), RIAM® enables organisations to identify, analyse and manage consumer risks through an intuitive digital platform that delivers live reporting, automated action planning and real-time organisational oversight.

Unlike traditional audits or manual risk registers, RIAM® provides a comprehensive picture of every consumer’s clinical and wellbeing risks, allowing providers to identify emerging issues early, monitor changes over time and demonstrate proactive risk management.

What RIAM® Delivers

RIAM® has been developed to support providers in building a culture of accountability, transparency and continuous improvement by delivering:

• Real-time consumer risk profiling
• Live clinical and wellbeing reporting
• Automated action plans for identified risks
• Facility-wide risk dashboards
• Executive governance reporting
• Continuous monitoring of consumer outcomes
• Clinical accountability across multidisciplinary teams
• Evidence to support regulatory compliance
• Improved organisational oversight
• Faster identification of emerging risks

The platform gives Boards, Executives and Clinical Leaders immediate visibility of organisational risk while supporting frontline teams to deliver safe, person-centred care.

Supporting the Strengthened Aged Care Quality Standards

RIAM® has been continuously enhanced to align with the Strengthened Aged Care Quality Standards, including the assessment of high-impact and high-prevalence clinical risks and other key regulatory focus areas.

The platform assists providers to demonstrate ongoing monitoring, timely intervention and effective management of consumer risks while supporting evidence collection for governance and compliance activities.

High Impact High Prevalence Risk Reviews

• Consumer Risk Profiling
• Clinical Risk Reviews
• Evidence Reviews
• Action Planning
• Governance Reporting
• Executive Dashboards

Consumer Experience & Survey Solutions

Listening to Consumers. Measuring Experience. Driving Improvement.

Understanding the experiences of consumers, families, staff and stakeholders is essential to delivering safe, high-quality and person-centred care.

RIAM® provides a comprehensive suite of evidence-based survey solutions that enable organisations to measure satisfaction, consumer outcomes, quality of life and service performance while generating meaningful data to support governance, continuous improvement and compliance with the Strengthened Aged Care Quality Standards.

Whether you require a standard survey or a fully customised solution, QCI can develop survey tools tailored to your organization’s unique objectives, services and regulatory requirements.

Standard Survey Solutions

Residential Aged Care Consumer Experience Survey

Measures:

• Quality of Life
• Quality of Care
• Consumer Experience
• Choice and Independence
• Dignity and Respect
• Dining Experience
• Activities and Lifestyle

Support at Home Consumer Experience Survey

Measures:

• Choice and Control
• Service Delivery
• Care Planning
• Staff Communication
• Consumer Outcomes
• Overall Satisfaction

Commonwealth Home Support Programme (CHSP) Consumer Survey

Measures:

• Service Quality
• Consumer Independence
• Access to Services
• Consumer Satisfaction
• Wellness and Reablement Outcomes

Custom Survey Solutions

Every organisation is different.

QCI can design and customise surveys to meet your specific organisational requirements.

Examples include:

• Consumer Experience Surveys
• Family & Representative Surveys
• Staff Engagement Surveys
• Workforce Culture Surveys
• Clinical Governance Surveys
• Board Effectiveness Surveys
• Governance Self-Assessments
• Executive Leadership Surveys
• Quality Improvement Surveys
• Training Evaluation Surveys
• Community Consultation Surveys
• Stakeholder Engagement Surveys
• Service Evaluation Surveys
• Project Evaluation Surveys
• Fully Customised Survey Development

Our consultants work with your organisation to develop surveys that align with your:

• Strategic Plan
• Governance Framework
• Quality Improvement Program
• Risk Profile
• Accreditation & Registration Requirements
• Strengthened Aged Care Quality Standards
• Aged Care Act 2024
• Organisational Objectives

More Than Just Surveys

RIAM® doesn’t simply collect responses—it transforms data into meaningful organisational intelligence through:

• Interactive dashboards
• Executive reports
• Board reports
• Trend analysis
• Benchmarking
• Risk identification
• Continuous improvement opportunities
• Governance reporting
• Action planning

Survey Delivery Options

QCI offers flexible survey delivery methods, including:

• Online Surveys
• QR Code Surveys
• Tablet & Mobile Surveys
• Paper-Based Surveys
• Telephone Surveys
• Facilitated Interviews
• Focus Groups
• Multilingual Surveys (where required)

Why Choose QCI?

• Standard or fully customised surveys
• Residential, Support at Home and CHSP expertise
• Governance and compliance alignment
• Consumer-centred design
• Professional reporting and analytics
• Actionable recommendations
• Evidence for continuous improvement
• Supports accreditation, registration and quality reviews

This addition positions RIAM® as more than a governance and audit methodology—it becomes a comprehensive organisational intelligence platform that helps providers measure what matters, from governance and compliance to consumer experience and organisational culture. It also opens opportunities to work with organisations beyond aged care by offering customised survey and evaluation services.

Key Features

Consumer Risk Profiling

Comprehensively assesses each consumer’s clinical and wellbeing risks using structured profiling criteria to provide an accurate picture of current and emerging risks.

Live Reporting

Instantly generates individual consumer reports together with facility-wide dashboards, enabling management teams to make informed decisions based on current information.

Automated Action Planning

Where risks or issues are identified, RIAM® automatically generates action plans to support timely intervention, monitoring and continuous follow-up.

Clinical Governance

Supports governance by providing executive teams with visibility of organisational risks while improving accountability across clinical and wellbeing services.

Workforce Accountability

Clearly identifies outstanding assessments, care plan reviews, clinical interventions and referral requirements, ensuring responsibilities remain visible across the care team.

Organisational Oversight

Provides executives and facility managers with meaningful information to support governance reporting, quality improvement activities and strategic decision-making.

Benefits of RIAM®

Organisations implementing RIAM® benefit from:

• Improved clinical governance
• Stronger organisational accountability
• Better consumer risk management
• Live organisational reporting
• Evidence-based decision making
• Enhanced regulatory readiness
• Improved multidisciplinary communication
• Faster identification of deteriorating consumers
• Better care planning
• Sustainable quality improvement
• Increased Board confidence
• Improved consumer safety and wellbeing

Most importantly, RIAM® helps organisations demonstrate that consumer risks are continually monitored, reviewed and managed before they become significant compliance issues.

Why Choose RIAM®?

RIAM® is more than a software platform—it is a comprehensive clinical governance and risk management solution developed specifically for the aged care sector.

By combining intelligent risk profiling, live reporting, automated action planning and executive oversight, RIAM® empowers providers to move beyond reactive compliance and embrace proactive governance, continuous improvement and person-centred care.

Ready to Strengthen Clinical Governance?

Discover how RIAM® can help your organisation improve consumer safety, strengthen governance, enhance compliance and build confidence under the Strengthened Aged Care Quality Standards.

Contact the QCI Consulting team today to arrange a demonstration of RIAM®.